Contact

On the phone, in chat, and behind every email: the team from the workshop in Fluorn-Winzeln—master carpenters and woodworking experts, no waiting on hold.

• Phone +49 7402 8414 Monday through Friday, 7:30 a.m. to 5 p.m.
• Email ruwi Response within one business day
• Live Chat Right here on this page You'll find the chat window in the bottom left corner

What's it about?

• Consultation and Demonstration

  Choose a model, ask questions about applications, and experience the tools firsthand—on-site in the Black Forest, via video, or at a specialty retailer near you.

  About the Workshop Discussion

• Order, Shipping, Invoice

  Questions about an ongoing order, delivery, or invoice – contact us using the form.

  Go to the form

• Replacement Parts and Service

  Reorder wear parts, request a manual, report shipping damage.

  About Short Distances

Still trying to choose a model? The workshop tools will guide you to a recommendation — seven configurators, finders, and calculators, no registration required.

Specialty retailers, press, or job applications? Just send an email to ruwi with the keyword.

Short Distances

• Replacement Parts: Replacement carbon brushes, gas pressure spring, spacer rings—yourouter table wear parts for the RUWI router table in the router table. You can order all other parts by phone; just tell us the product and part number. Go to router table
• Manual: Included with every tool. For the PDF version, send us an email with the product name—you'll receive it within one business day. Request manual
• See it live: at our retail partners’ showrooms—you’ll find the map in the “Workshop Talk” section —and at trade shows; the dates are listed under News & Trade Shows.
• Shipping damage: Have the delivery person note the damage, if possible, and send us a photo to ruwi – we'll take care of the rest.
• Cancellation: You can find the deadlines and form under Right of Cancellation.

Write to us

Topic Please select Consultation Ordering and Shipping Spare Parts and Service Damage during transport Miscellaneous

Name

E-Mail

Phone – optional, if you'd like us to call you back

Message

Send a message

We'll get back to you within one business day—personally, not via a bot. Need it fast? Call us at +49 7402 8414. Please email photos of the workpiece or the damage directly to ruwi.

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Want to stop by? Just let us know briefly before your visit — that way, the workshop will be free, and we'll be able to set aside time for your treatment.