Right of withdrawal
A. Cancellation Policy
Introduction
Consumers have a right of withdrawal under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (RUWI GmbH, Obercarsdorfer Strasse 10, 78737 Fluorn-Winzeln, Germany, Tel.: +49 7402 8414, Email: info@ruwi.de) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not mandatory.
To meet the deadline for cancellation, it is sufficient for you to send notification of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
We will cover the cost of returning goods that, due to their nature, can normally be sent back to us by mail. You are responsible for the direct costs of returning goods that, due to their nature, cannot normally be sent back to us by mail (freight-only items), which are estimated at a maximum of approximately 50 euros per item.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.
B. Cancellation Form
If you wish to cancel the contract, please fill out this form and return it.
To
RUWI GmbH
Obercarsdorfer Strasse 10
78737 Fluorn-Winzeln
Germany
Email: info@ruwi.de
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / Received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Consumer(s)' address
________________________________________________________
Signature of the consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as appropriate
